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How We Handle Account Information

We collect what we need to run your account, process bKash and Nagad deposits, verify withdrawals and keep your sessions secure. This policy explains what we collect, how we use it and who you contact to request changes or deletions.

Account & wallet dataSession & device logsContact & verification detailsCookie & tracking settingsYour data request rights
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POLICY CONTACT

Reach Us About Privacy Matters

If you have questions about this privacy policy, want to request a copy of your data, ask us to delete your account information or update your contact details, use any of the channels below. Our support team handles data requests during business hours and confirms receipt within one working day.

Live Chat Open the chat widget in the bottom corner of any page and select Privacy Request from the topic menu. An agent will guide you through the data-access or deletion process and confirm what documents we need to verify your identity…
Email Support Send your privacy question or data request to our support inbox. Include your registered mobile number and a brief description of what you need. We reply with next steps and any verification requirements within one business day for most inquiries.
Account Settings Log in and navigate to Account Settings, then Privacy Controls. You can download a summary of your recent activity, review cookie preferences, toggle marketing communications and submit a formal data-deletion request directly from that panel without contacting support.
HOW WE PROTECT IT

Data Handling & Security Measures

We encrypt account credentials, payment details and session tokens using industry-standard protocols. Wallet transactions between your bKash, Nagad or Rocket app and our system travel over secure channels; we never store your mobile wallet PIN. This section explains our data-collection boundaries, cookie categories, retention schedules and the rights you hold under your region's privacy framework.

What We Collect

Registration details include mobile number, email and chosen payment method. Transactional logs capture deposit amounts, withdrawal requests and bet history.

Cookies & Tracking

Essential cookies keep you logged in and remember language preference. Analytics cookies measure page load times and lobby navigation paths so we can fix slow sections.

Data Retention

Active account records remain accessible while your account is open. After you close an account or request deletion, we retain transaction logs for the period local regulations and payment-dispute rules require, then anonymise identifiable fields.

Your Rights

You can request a portable copy of your account data, ask us to correct inaccurate details, withdraw marketing consent or delete your profile entirely. Processing time depends on your jurisdiction; most requests complete within seven to fourteen business days.

Privacy Policy FAQ

We collect your mobile number, email address and preferred payment method during signup. When you deposit via bKash, Nagad or Rocket we log the transaction amount and timestamp. Device IP, browser type and session data are recorded to secure your login and prevent fraud.

Yes. Log in and visit Account Settings, then Privacy Controls, and click Request Data Export. We compile your registration details, transaction history, session logs and cookie preferences into a portable file and email it within seven business days after verifying your identity.

Transaction records remain archived for the retention period local regulations and payment-dispute rules require, typically six to twelve months. After that window we anonymise identifiable fields. Session logs and device fingerprints are deleted after ninety days unless they are part of an ongoing fraud investigation.

We do not sell your data. We share transaction details with payment processors only to complete bKash, Nagad or Rocket deposits and withdrawals. Analytics providers receive anonymised usage statistics to help us measure page performance; they never see your name, mobile number or email address.

Log in and open Account Settings. Under Communication Preferences, uncheck Marketing Emails to stop promotional messages. Under Privacy Controls, toggle off Analytics Cookies and Marketing Cookies; essential session cookies remain active so you stay logged in and your language preference is remembered.

Open Account Settings and click Edit Profile to update your email or mobile number. For changes to your registered payment method or withdrawal details, contact live chat with proof of ownership so our team can verify the update and prevent unauthorized account modifications.
Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.